Helpdesk Senior Representative - ITIL

Role Overview The helpdesk Senior Representative advises and assists on service delivery aspects related to tickets, work allocation and streamlining the processes. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions. Assists in day to day workload allocation and reporting together with presentations and management information. Role Responsibilities Live dashboard monitoring, reporting & workflow allocationQu… This is a short preview. Tap Apply to read the full job description and apply on the employer's or recruiter's page.