IT Support Manager

Job Description The IT Support Manager leads the IT support operations and owns major incident management end to end. This person keeps day to day support running well, acts as the senior escalation point, and takes command when an incident impacts a client or our agents. They own the incident management process we recently launched and mature it from a new process into a dependable practice. This is a working manager role: you lead people and process, and you go deep in the technical detail wh… This is a short preview. Tap Apply to read the full job description and apply on the employer's or recruiter's page.