Lead Analyst - Support Digital

Primary Duties / Responsibilities Drive AI-enabled digital transformation initiatives by identifying opportunities to leverage Generative AI, AI Agents, conversational AI, automation, and intelligent self-service to improve customer and agent experiences. Design, build, configure, and optimize AI-powered bots and virtual assistants , including intents, prompts, workflows, business rules, conversational journeys, escalation paths, and AI agent capabilities. Design and support RAG-based AI soluti… This is a short preview. Tap Apply to read the full job description and apply on the employer's or recruiter's page.