Senior Manager, Quality Assurance

Description • Facilitate the development of the process documentation (Procedures and policies) for the assigned processes. • Trains and coaches the operations personnel to develop and maintain the process documentation created. • Helps in developing metrics / KPIs for the assigned processes (measures the depict efficiency and effectiveness of the processes). • Reviews operational definitions for the process metrics developed to ensure there is no ambiguity in collecting and tracking the metric… This is a short preview. Tap Apply to read the full job description and apply on the employer's or recruiter's page.