Senior Manager, Service Management & Automation

OVERVIEW The Senior Manager, Service Management & Automation owns the IT service management practice and the automation and agent estate for Enterprise Technology & Operations. The role has three parts. The first is practice: owning incident, problem, service request, change and continual improvement as governed ITIL practices, together with the classification standard and data quality that make them measurable. The second is performance: aggregating and reporting service results across all fou… This is a short preview. Tap Apply to read the full job description and apply on the employer's or recruiter's page.